Cygnet Newham House, on Hemlington Village Road, in Middlesbrough, provides rehabilitation for women affected by acquired brain injuries (ABI).
Hospital manager Joanna Yarker said: “I am absolutely delighted that our work with carers has been recognised and commended with a Triangle of Care accreditation.
“At Cygnet Health Care, we highly value and respect the input of carers, they are equal partners in care and ultimately, they know the service user the best.
“I am pleased that our hard work and commitment in this area has been highlighted.”
As part of their assessment, a Triangle of Care panel spoke with a current carer at the service, Paul.
In their submission response for Cygnet Newham House, assessors noted: “It was excellent to hear from your carer representative how they had felt welcomed and involved from the outset.
“Paul spoke about feeling ‘wanted’ and that the service had made him feel special.
“Paul went on to speak about how it was easy to bring up issues which were then quickly resolved by staff.
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“There was strong evidence of a carer-friendly culture and this is a great strength of this service.”
Assessors said they were also impressed by the training of staff on carer awareness and the co-production of all carer handbooks and welcome packs with carer input.
They also appreciated how carers are invited to attend ward rounds in person and have their views sought via ‘appropriate methods of communication’.