People living in Coldingham and St Abbs say hundreds of parcels have gone missing – with Evri reportedly not delivering to the area after December 11.
Due to the rural setting of Coldingham and St Abbs, most of the 700 or so residents rely on online shopping.
Evri had provided a reliable service to both villages until changes were made to delivery routes about a fortnight before Christmas.
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More than 40 villagers from the area contacted BBC Scotland news about non-deliveries by the company, telling the organisation that Evri’s customer support service were told their items are either “lost in the network” or are listed as “being delivered”.
Janet Eddington from Coldingham told the BBC that she had waited at her home after she was alerted that her parcel would be delivered on the evening of 23 December.
She said: “I waited between 19:30 and 20:30 on the parcel arriving as was indicated on the tracker, but nothing ever arrived.
“Then on December 30 I got an alert saying my parcel had been delivered on the 23rd at 20:00, which it clearly hadn’t.
“My son has also lost two parcels that were likely gifts for us at Christmas.”
Former teacher Kath Easson said she lost presents for her family and items for the village church’s nativity play.
“The resources for the nativity play never arrived,” she said.
“Another parcel from my son contained a lot of presents for my grandchildren, their parents and myself and my husband.
“My son is really upset as he puts in a lot of effort to find unique gifts and wrap them beautifully.”
A spokeswoman for Evri told BBC Scotland: “We’ve been exceptionally busy in the area and there are some localised delays for which we apologise.”