A CARE home in Hythe has been praised by inspectors for “fun and inclusive environment” it offers its residents with it being rated “outstanding” in the caring category.
The Quality Care Commission found that Carpathia Grange gave residents an “exceptional standard of care.”
Carpathia was recently awarded the ‘Great Dementia Care’ award at the Care UK Stars Awards and QCC inspectors found that people spoke of the the “kindness of the staff and described their care as excellent.”
Carpathia Grange Home Manager Pooja Dhoot (front right), with Deputy Manager Jodie Farr and the team pic Dominic Parkes
One relatives aid of the home which received a Good overall rating: “My family and I are just delighted to see mum so happy, comfortable and cared for. There is such a lovely welcome from staff when you come.”
Staff were said to encourage residents in their “independence and interests” and there was a “wide ranging programme of events and activities.”
Inspectors found that “Relatives and staff spoke enthusiastically about the ‘Namaste care’ programme introduced to support people living with
One resident told them: “I came on respite; it was so nice and friendly I decided to stay!” Another said, “We are all spoiled here. Everything is very good, and I feel very comfortable.”
Relatives told us they would not use any other home with one saying: “We have been extremely satisfied. Carpathia Grange is a warm, welcoming home for our mum and the care she receives is exceptional.”
Speaking after the report was published Pooja Dhoot, home Manager at Carpathia Grange, said: “Everyone has contributed to making Carpathia Grange an unparalleled place to live and work, and this rating stands as a testament to everyone’s dedication to brightening each residents’ day.
“I’m so proud of the team, who work so hard to make residents’ lives enjoyable and fulfilling. It’s always great to hear such positive feedback from relatives and residents. It really means a lot. I look forward to celebrating this achievement with the team and continuing to build on our success in delivering exceptional care.”