A technical fault on a train at West Ham caused delays across the c2c network, which runs between south Essex and east London, during yesterday morning’s rush hour.
This came after a signal failure and a train unit fault both separately led to disruption on Monday morning and early afternoon.
The signal failure was reported between Dagenham Dock and Barking at 6am on Monday. As a result of this failure, trains had to run at a reduced speed.
Network Rail dispatched a team of engineers to the area, but they were unable to resolve the fault at that time and trains had to run through the affected area at a reduced speed, which caused a knock-on effect to the entire c2c route.
Lawrence Bowman, Network Rail Anglia route director, said: “I am really sorry to any passengers who had their journey disrupted on Monday. We had a loss of signalling on the network which, even once fixed meant we had to cancel and delay a number of services on what is usually a very punctual line.”
The earlier signalling fault was fixed by Network Rail engineers at 10.30am, however ten minutes before this was fixed a train unit fault was reported in the Becontree area. This caused further delays to the service up until the early afternoon.
Yesterday morning, at 6.45am, a train at West Ham station developed a technical fault, which meant it was unable to move from the station. Again, this caused knock-on delays and cancellations to c2c services until 10.30am.
Rob Mullen, managing director of c2c, said: “I am sorry to our customers who were caught up in the disruption on the c2c route.
“I know this will have caused extensive delays to your journey, especially as the disruption hit our peak services on both days. We worked closely with our Network Rail colleagues to repair Monday’s signalling fault and thanks to their hard work our service recovered in time for yesterday’s peak evening service.”